Social Media

Commenting guidelines

Empower currently maintains an official presence on several social media sites, including Facebook, Instagram, LinkedIn, Snapchat, TikTok, Twitter and YouTube. While we are not affiliated with these social media companies, or responsible for their operations and services, we certainly encourage you to follow and engage with us on the platforms:

Note, however, that if you engage in activity on these social media sites, you should be aware of the privacy and security policies of each respective platform. We do not control these third-party sites, or how they use the information and content that you share. For your own security, please don’t share personal or identifying information or use these platforms to request transactions, ask questions about your investments or account information, or raise customer-service issues. Additionally, should you become aware that a third-party site is posting unauthorized information about you related to your employment with Empower, you should contact Securities Compliance.

Our social media programs may follow another user, share or provide hyperlinks to third-party content, or “like/favorite/retweet” third-party content. This is intended to provide additional perspective. It should not be construed as an endorsement of any services, products, guidance, individuals or points of view outside of Empower. Any URLs or external websites mentioned in one of our social media posts or videos are unaffiliated with Empower. We have not been involved in the preparation of the content supplied from these unaffiliated sites and do not guarantee or assume any responsibility for such content, nor do we endorse such content. All content distributed through our social media channels is intended for U.S. residents or residents of U.S. territories.

Similarly, when an individual or other non-affiliated entity follows, engages with or posts content to one of our social media pages, these actions do not necessarily represent the viewpoints of Empower. The responsibility remains with the poster of the content, and such content should in no way be construed as an endorsement from us.

By clicking on links to third-party sites, you will leave our respective social media channels. We recommend that you review such sites’ terms of service and privacy rules as they apply to you. Opinions or recommendations on any websites we may link to are those of independent providers and do not imply a recommendation from Empower. We are not responsible for inaccuracies or errors on third-party websites.

The views and opinions expressed by Empower are subject to change with market conditions and are not meant as investment advice. Economic and performance information is historical and not indicative of future results and does not contain any forward-looking statements. The material contained on our social media sites shall not constitute an offer to sell or the solicitation of an offer to buy securities or insurance products.

Content posted on our social media pages should not be considered a recommendation or personalized investment advice. Keep in mind that investing involves risks, the value of your investment(s) will fluctuate over time, and you may gain or lose money. Any guarantees are subject to the claims-paying ability of the issuing insurance company. Past performance is no guarantee of future results.

You can view Empower’s privacy policy here.

Moderation policies

Our social media moderator is generally online weekdays from 8:30 a.m. to 4 p.m. Mountain time.

We reserve the right to delete comments for any reason whatsoever. For example, posts we believe to be off-topic, libelous or defamatory, abusive, harassing, threatening or profane, pornographic, offensive, false, or misleading, or which otherwise violate or encourage others to violate these terms of use or any law, including intellectual property laws, may be deleted. We will delete or modify posts that are considered “spam,” i.e., an attempt to advertise, solicit, or otherwise promote goods and services.

Additionally, we reserve the right to ban any user from our pages, where applicable, without prior written notice or consent, for violations of community policies.

Customer service

Please understand that while we will make our best attempt to reply to inquiries, we are currently unable to respond to all posts and messages via social media.

Please don’t use social media to request transactions, ask questions about your investments or account information, or raise customer-service issues. Instead, please contact us directly at 855-756-4738 for individual assistance.

You may also find more information about the products and services available to you on the website listed on your account statement.

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